"Missions" are recommended 12+. Children under 8 years old are not permitted. "The Acid Bath Murderer Experience" is recommended 16+. Children under 12 are not permitted. Groups containing anyone below the age of 16 years must have at least one paying adult aged 21 or over participating throughout all Experiences. They must be supervised at all times within the Hounds venue and experiences. For this reason we strongly recommend 2 adults accompany groups of children. Hounds performers and staff will not be responsible for supervising children. Under 16's arriving without an accompanying adult will be refused entry into the venue. PLEASE NOTE: Hounds is designed for a mature audience and there may be mild profanity, sexual and alcohol references. All Hounds experiences are centered around a cocktail bar. It is at the sole discretion of parents/guardians whether children under the recommended age should attend.

Hounds "Missions" share the most similarities with traditional escape rooms. However there are a number of differences including: Unlike Escape Rooms, you won't be against a 60 minute timer. Most Missions unfold over the course of 75-90 minutes. Unlike Escape Rooms, you won't ask for hints. Instead, your hosts will lead you through their mission while you play the main character amongst the action. You won't be "escaping" anything. Challenges you complete will push you towards your objective. Professional live actor hosts entertain you from start to finish, and immerse you into their worlds. "The Acid Bath Murderer Experience" features Escape Room style challenges, but the format follows a "Promenade" style structure of activities alongside thrilling theatrical and cinematic moments. This is the ultimate immersive and interactive experience.

"Missions" - The actors are there to entertain you! You will be encouraged to join in with the banter. Primarily their role is to set the scene before your experience, and close the show at the end. During the experience they will guide the gameplay, usually remotely but also in person from time-to-time. "The Acid Bath Murderer Experience" - The actors will be appearing throughout the experience to tell you the chilling story of John Haigh. We ask that you do not disturb the actor's performances. Actors may also be seen from time to time in The Kennel Klub bar providing "Street Theatre" entertainment.

"Missions" usually last around 75 minutes including show openers, gameplay, and show closers. "The Acid Bath Murderer Experience" has a runtime of up to 90 minutes from start to end of the showing. There will also be a 5-10 minute orientation before any experience commences. Ticket holders can opt-in for free early check-in to The Kennel Klub cocktail bar up to 30 minutes before showtimes. During prime time sessions (evenings and weekends), please allow an extra 15 minutes for any showtime delays.

Pregnant people should have no problems around the venue and through the experiences. There is always space to breathe and a place to sit not far away. However please note there are stairs, mild physical activities and special effects throughout the venue. Due to the nature of the effects throughout "The Acid Bath Murderer" Experience, we cannot recommend pregnant people participate. Unfortunately due to the nature of the venue and Experiences, we are not able to accommodate wheelchair access. Please get in contact if you have any queries about disabled persons participating.

Due to the nature of the experiences featuring uneven flooring and heavy props, you MUST NOT wear open-toed or high-heeled shoes. You will not be allowed to enter any experience. For all Hounds experiences please wear clothes you are comfortable in and that won't get in the way of physical activity. We also recommend wearing layers you can easily remove as you may get hot/cold during the experiences.

"Missions" admit 2-7 participants per session. "The Acid Bath Murderer Experience" admits 2-6 participants per session. For Health and Safety, as well as experience quality considerations, these limits cannot be exceeded. If you have a larger group we recommend booking multiple sessions. For convenience, two of the "Missions" run on the same showtime schedule.

"Missions" feature atmospheric effects and offer surprises and suspense, but no horror or gore. "The Acid Bath Murderer Experience" features psychological and impact scare effects, as well as scenes that some may find disturbing including hanging and religious extremism.

All Hounds experiences include (but are not limited to) the following special effects: -Smoke/haze/vapour (Asthma safe) -Smell pods -Strobes, lazers and flashing lights -Loud and sudden noises -Darkness -Moving elements -Pressurised air -Live actors "The Acid Bath Murderer Experience" features more intense versions of these effects with the intention to scare. Effects cannot be altered or disabled. Please get in touch for more information on the severity of certain effects.

That's not what Hounds is about. The Experiences are much more than a series of ambiguous puzzles and games.

All Hounds Experiences are set in large, 360 degree immersive environments over several hundred square feet, featuring a multitude of spaces to discover and explore.

All Hounds experiences work on a "private showings" basis. During the session you have booked, only ticket holders within your party will be participating within your experience with you. From time to time our professional actors may join in the fun, but you'll be well acquainted with them!

Do not bring any luggage or shopping with you. Each experience has a dedicated storage space for small items only. You will hold onto the key for the duration of your experience. Kennel Klub guests must keep any belongings with them.

Access to the Hounds venue requires a unique code which is issued 12hrs before your showtime and is granted exclusively to ticket holders only. Access codes will automatically activate 30 minutes before showtimes (ONLY if early-check-in has been selected at check out) otherwise 15mins before showtimes and de-activate 10 minutes after. Due to safety, security and operational reasons, the venue team are not able to override this system. Please note: Hounds entry and access codes are an automated system. Visitors who have lost their code must email contact@houndsescape.co.uk to request a new code. Ticket holders who are subsequently late to their showtime due to lost codes will be deemed "No-Show". IF YOU HAVE NOT RECEIVED AN ACCESS CODE ON THE DAY OF YOUR VISIT CONTACT US IMMEDIATELY

When you check in with the bar staff they will confirm your number of participants and extras can be paid for on the day. Ensure your total group size does not exceed the capacity of the chosen experience.

Hounds is not able to offer to reschedule tickets. You may cancel your booking and will receive money back in the form of a voucher which can be used to make a new booking. Please note: Cancellations must be received in writing via email to contact@houndsescape.co.uk quoting the Booking Reference Number. Cancellation of individual tickets within a booking are not accepted. The following scale of cancellation charges will apply to all tickets purchased on or after 03/10/2024. Purchases prior to this date, please refer to your Booking Confirmation for charges details. Cancellations up to 5:00pm the day before the event will receive 75% money back on a voucher. Cancellations after 5:00pm the day before the event and up to an hour before ticketed time will receive 50% money back on a voucher. Cancelled showings due to customer lateness/no-show or cancellations received less than 1 hour before ticketed time may apply for 25% money back on a voucher. Customers must apply for for their voucher within 48 hours post-ticketed time. Applications received after this time are not eligible and will not be processed. Corporate Bookings - See T's & C's. Please note: Tickets are non-refundable and non-transferable. Vouchers are non-refundable and cannot be exchanged to cash. Any discounts or promotions applied to the original booking will be forfeited.

Your group should arrive 15 minutes before your booked showtime for check-in, using the facilities and orientations. Orientations are mandatory to enter any experience and commence 5 mins before showtimes. Hounds experiences are live ticketed showings and due to the nature of the experiences, cannot be shortened/postponed. Entire groups or individuals arriving late (No Show) will not be admitted and those tickets will be cancelled. Tickets are not refundable or transferable. Please plan your visit with sufficient leeway for contingencies.

The Kennel Klub is only available to Hounds ticket holders. Guests can opt-in for 30 mins early check-in to The Kennel Klub before showtimes for pre-show drinks (minimum spend of £10.00) and is available post-show to customers with pre-ordered drinks packages. If you haven't already but would like to add a drinks package to your tickets, please get in touch.

Wednesdays have a minimum purchase of x10 tickets, perfect for larger parties spread across experiences at similar showtimes, smaller groups attending multiple showtimes back-to-back, or exclusive venue hire for corporate groups. Please email contact@houndsescape.co.uk to enquire in advance.